Privacy policy

Last Updated: July 2026

Xunora ("we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following types of information:

Personal Information

We may collect:

  • Full name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Order details
  • Payment-related information
  • Customer service communications

This information is collected when you:

  • Create an account
  • Place an order
  • Subscribe to our emails
  • Contact customer support
  • Participate in promotions or surveys

Payment Information

When you make a purchase, payment information is processed securely through third-party payment providers.

Xunora does not directly store complete credit card numbers or payment account details.

Payment information is handled according to the privacy policies and security practices of the applicable payment provider.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website pages visited
  • Time spent on pages
  • Referral sources
  • Shopping activity

This information helps us improve website performance and customer experience.

2. How We Use Your Information

We use collected information for purposes including:

Order Processing

To:

  • Process and fulfill orders
  • Confirm purchases
  • Provide shipping updates
  • Manage returns and refunds
  • Provide customer support

Website Improvement

To:

  • Improve website functionality
  • Understand customer preferences
  • Improve products and services
  • Analyze website performance

Communication

To:

  • Respond to customer inquiries
  • Send order-related notifications
  • Provide important service updates

Marketing (With Your Permission)

If you subscribe to our marketing emails, we may send:

  • New product updates
  • Collection announcements
  • Promotional information

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the emails.

3. Cookies and Tracking Technologies

Xunora uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember customer preferences
  • Understand website usage
  • Improve website performance
  • Provide relevant content

You may control or disable cookies through your browser settings. However, disabling cookies may affect certain website functions.

4. How We Share Your Information

We do not sell your personal information.

We may share information with trusted third parties only when necessary to provide our services.

These parties may include:

E-commerce Platform

We use Shopify to operate our online store and process orders.

Shopify may process information according to its own privacy policy.

Payment Providers

Payment information may be shared with secure payment processors to complete transactions.

Shipping Providers

We may share necessary information with shipping carriers to deliver your orders.

This may include:

  • Name
  • Shipping address
  • Contact information

Service Providers

We may work with trusted service providers for:

  • Website analytics
  • Customer support
  • Email communication
  • Marketing services

These providers only access information necessary to perform their services.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions
  • Provide customer support
  • Meet legal obligations
  • Resolve disputes
  • Maintain business records

When information is no longer required, we may securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Opt out of marketing communications

To exercise these rights, please contact us using the information below.

8. Children's Privacy

Xunora's website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so we can take appropriate action.

9. International Data Processing

Although Xunora serves customers in the United States, information may be processed by service providers located in different regions as necessary to operate our business.

We take reasonable steps to ensure personal information is handled appropriately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

We encourage customers to review this policy periodically.

11. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Brand: Xunora

Email:
info@xunorajewelry.com

U.S. Office & Warehouse Address:
213 N Market Street
Wilmington, DE 19801
United States

Business Hours:
Monday – Friday
12:00 PM – 5:00 PM
Eastern Time, United States