Last Updated: July 2026

At Xunora, we are committed to providing a clear and reliable shipping experience for every customer. This Shipping Policy explains our shipping rates, processing times, delivery estimates, and related information for orders placed through our website.

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Shipping Overview

Xunora products are manufactured through our production facility in China and shipped in bulk to our U.S. warehouse for order fulfillment.

All customer orders are processed and shipped from our U.S. warehouse directly to customers within the United States.

We currently provide shipping services to:

• All 50 U.S. states
• Washington, D.C.

We currently do not ship to:

• U.S. territories
• International destinations
• P.O. Boxes
• APO/FPO addresses
• Other locations outside our supported delivery areas

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Shipping Rates & Delivery Time

The shipping cost and estimated delivery time are based on the order subtotal and delivery location.

Notes:

• The delivery time starts after the order has been processed and shipped.
• Business days are Monday through Friday, excluding weekends and U.S. public holidays.
• Delivery estimates may vary depending on the destination, carrier service, weather conditions, and other factors outside of our control.

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Order Processing

After an order is placed, Xunora will process the order within:

2–4 business days

During processing, we will:

• Verify order information
• Prepare and package products
• Arrange shipment from our U.S. warehouse

Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.

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Tracking Your Order

Customers will receive tracking information after the order has been shipped.

You can use the tracking number provided in the shipping confirmation email to check your package status.

If you have not received tracking information after the expected processing period, please contact our customer support team:

Email:
info@xunorajewelry.com

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Shipping Address Requirements

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully check:

• Recipient name
• Shipping address
• City
• State
• ZIP code
• Contact information

If an order cannot be delivered due to incorrect or incomplete information provided by the customer, additional shipping costs may apply for reshipment.

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Delivery Delays

While we work to ensure timely delivery, shipping delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather conditions
• Carrier delays
• Peak holiday seasons
• Incorrect delivery information
• Unexpected transportation issues

If your order experiences a significant delay, please contact us and we will assist you in checking the shipment status.

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Lost, Damaged, or Missing Packages

If your package appears to be lost, damaged, or marked as delivered but not received, please contact us as soon as possible.

Our customer support team will assist you with reviewing the shipping information and contacting the carrier when necessary.

Please contact:

Email:
info@xunorajewelry.com

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Order Changes and Cancellation

Orders are prepared for shipment after processing begins.

If you need to update your shipping information or request an order cancellation, please contact us as soon as possible after placing your order.

Once an order has been shipped, changes or cancellations may no longer be possible.

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Taxes and Additional Charges

Customers are responsible for any applicable sales taxes required by local regulations.

Xunora does not charge additional shipping fees beyond the shipping rates displayed during checkout.

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Contact Information

If you have any questions regarding shipping, please contact us:

Brand: Xunora

Email:
info@xunorajewelry.com

U.S. Office & Warehouse Address:
213 N Market Street
Wilmington, DE 19801
United States

Business Hours:
Monday – Friday
12:00 PM – 5:00 PM (Eastern Time)