Refund policy

Last Updated: July 2026

At Xunora, we are committed to providing customers with a clear and reliable shopping experience. If you are not completely satisfied with your purchase, we provide a transparent return and refund process for our brooches and accessories.

This policy explains return eligibility, return procedures, refund processing, and related conditions.

1. Return Period

Customers may request a return within:

30 days from the date of delivery

Return requests submitted after this period may not be accepted.

2. Return Eligibility

To be eligible for a return, products must be reviewed and approved by Xunora.

Returned items must meet the following requirements:

The item must be unused or only lightly tried on.
The item must remain in its original condition.
The item must be free from stains, scratches, damage, or alterations.
Original packaging, accessories, and included items should be returned when available.

Customers may inspect the product and briefly try it on after receiving it.

Light handling for checking appearance, style, or suitability will not affect return eligibility.

Returns may not be accepted if the product has:

Visible signs of wear
Scratches or physical damage
Missing parts or accessories
Alterations or modifications
Damage caused by improper handling

3. How to Request a Return

To request a return, please contact Xunora Customer Support:

Email:
info@xunorajewelry.com

Please provide the following information:

Order number
Customer name
Email address used for purchase
Reason for return
Photos of the product (if applicable)

Xunora will review your return request within:

1–3 business days

Please do not send items back before receiving return approval.

Returns sent without prior approval may not be accepted.

4. Return Shipping Costs

Customer Responsibility

Customers are responsible for return shipping costs for returns caused by personal reasons, including:

Changed mind
Ordered the wrong style
No longer need the product
Personal preference

Xunora Responsibility

Xunora will cover reasonable return shipping costs if:

The item arrived damaged
The wrong product was received
The issue was caused by an error from Xunora

Customers must contact us and provide order details and supporting photos before returning the item.

5. Return Processing Timeline

The return process generally includes the following steps:

Step	Process	Estimated Time
1	Return request review	1–3 business days
2	Return shipping to Xunora	Depends on shipping method
3	Product inspection after receipt	3–5 business days

The inspection process begins after the returned item arrives at our facility.

Refunds will only be processed after the returned item has been inspected and approved.

6. Refund Processing Time

After the return is approved:

Refunds will be issued to the original payment method.
Refund processing takes:

5–10 business days

After the refund has been issued, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.

7. Damaged, Defective, or Incorrect Items

If you receive:

A damaged item
A defective product
An incorrect item

Please contact Xunora within:

7 days after delivery

Please provide:

Order number
Description of the issue
Clear photos of the product

After reviewing your request, Xunora will provide an appropriate solution, including replacement or refund options when applicable.

8. Exchanges

Currently, Xunora does not offer direct exchanges.

If you would like a different product, please return the original item according to this policy and place a new order separately.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing your order.

Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.

10. Contact Information

Brand: Xunora